This Privacy Policy explains how Synergy Flow Collective Pty Ltd (we, us, our) collects, holds, uses and discloses personal information when you interact with simonborgolivier.com and our related services (including programs, events, digital products and community access).

We aim to manage personal information in an open and transparent way and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Owner and Data Controller

Synergy Flow Collective Pty Ltd
ACN 693 377 712
Website: simonborgolivier.com
Postal address: PO Box 526, Bangalow NSW 2479, Australia

2. Contact us

For privacy questions, access or correction requests, or complaints:

Privacy Officer
Email: [email protected]
Post: PO Box 526, Bangalow NSW 2479, Australia

(Phone number is not required in this policy. We can handle privacy requests via email and post.)

3. What personal information we collect

Depending on how you interact with us, we may collect:

• Identity and contact details: name, email address, phone number (if you provide it), postal address

• Purchases and registrations: products or services purchased, event or program registrations, billing and delivery details, receipts

• Account and community details: login or membership status, profile information you choose to share, and activity within our community spaces (where applicable)

• Communications: enquiries, support messages, feedback, survey responses

• Technical and usage data: IP address, device and browser type, pages viewed, session and referral information

• Cookies and similar technologies: see “Cookies and analytics” below

• We do not intentionally collect sensitive information unless it is necessary for a specific purpose and you choose to provide it (or you consent).

4. How we collect personal information

We collect personal information when you:

• make a purchase on our website (or in person at an event)

• register for a program, event, retreat, training, course or membership

• subscribe to receive email newsletters or request a resource

• submit an enquiry or other web form

• interact with our community spaces (where enabled)

• browse our website (via cookies and analytics tools)

5. Why we collect, hold, use and disclose personal information

We use personal information to:

• provide products, services, programs, events, digital resources and community access

• process payments, confirmations, receipts, refunds and customer support

• communicate with you about purchases, registrations, access, and important service updates

• send newsletters and marketing communications where you have opted in (and where permitted)

• improve our website, services, content and user experience

• manage site security, prevent fraud and troubleshoot technical issues

• comply with legal obligations and resolve disputes

6. Payments

Payments on our site may be processed via Stripe and PayPal. We do not store full card details on our systems. Payment information is handled by the relevant payment provider in accordance with their policies.

7. Service providers we use

We use trusted third-party providers to operate our website and deliver services. This can include:

• HighLevel CRM (GoHighLevel): contact management, enquiry handling, marketing automation, and customer communications

• Google Analytics: website performance and usage measurement

• Circle: hosting community and membership spaces (where applicable)

• Stripe and PayPal: payment processing

We do not sell personal information.

We may disclose personal information to these providers only to the extent required to run our operations and deliver what you request.

8. Overseas disclosure

Some of our service providers may store or process personal information outside Australia (for example, cloud infrastructure). Where practicable, the countries in which overseas recipients are likely to be located include the United States and Australia. In some cases, data may also be processed in other locations where our providers operate.

9. Cookies and analytics

We use cookies and similar technologies to:

• enable core website functions (for example checkout and account access where applicable)

• remember preferences

• measure and improve website performance and content

• understand how visitors use our site

You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

10. Security and retention

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures may include access controls, encryption in transit (TLS/SSL) and reputable service providers.

No method of transmission or storage is completely secure, so you should take care when submitting personal information online.

We keep personal information only for as long as needed for the purposes described in this policy, unless we are required or permitted by law to keep it longer.

11. Access and correction

You may request access to the personal information we hold about you and request correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading. Contact our Privacy Officer using the details above.

12. Complaints

If you believe we have mishandled your personal information, you can complain by contacting our Privacy Officer in writing (email is fine) and describing the issue.

We will acknowledge your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). The OAIC generally expects you to complain to the organisation first, and you can lodge a complaint with the OAIC if the organisation does not respond within 30 days or you are not satisfied with the response.

13. Third-party links

Our website and emails may include links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing personal information.

14. Changes to this policy

We may update this Privacy Policy from time to time. The current version will be published on our website with the updated “Last updated” date.